Case Study: Temperature Profile Deviation
SECURESYSTEM monitors perishable goods from USA to Japan
SITUATION & OBSERVATIONS
Customer planned temperature-controlled packaging for rail-based transport to U.S. west coast followed by trans-pacific shipment towards Japan
Customer was notified by shipper about vessel change, but not about switch to eastern route through the Suez Canal – showing different typical temperature profile
Issues detected
Temperature profile not as expected
Route changed from eastwards to westwars
(Unplanned & not communicated)
Long Delay & Unclear Loading status
Quality Control and Supplier management
Alerted customer that the vessel was sailing different route than expected
Temperature profile shows contact high temperature after entering Middle East
Cargo owner informed recipient early – Recipient was able to run extended quality inspection
Cargo owner can negotiate route change clause in framework agreement with forwarder